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Customer service

We're here to help you.

If you need any help or support with buying your ticket, making yoru journey or with any aspect of the CrossCountry service, you've come to the right place.

  • Passenger's charter

    See our standards and how we put your needs first.

  • Frequently asked questions

    Frequently asked questions about CrossCountry.

  • Lost property

    What to do if you left something on a CrossCountry train.

  • Help

    Get help with your online train ticket bookings.

  • Your comments

    Get in touch with us.

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  • Passengers & Railcards

    Railcards**

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    Children under 5 travel free
    **
    Railcards must be carried on the journey with your tickets

  • Travelling with us

    Once you’ve booked your ticket, find out how we can help make your journey easier with information about assisted travel, on-board catering and more.

  • Travel updates

    Our travel information is frequently updated, so remember to check the service updates on your route before you travel.

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