If you have feedback for CrossCountry when you are on the move, why not try our SMS feedback service?
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why are all peak trains 1 carriage short of accomodating the number of passengers on them and yet the late evening train has 3 carriages too many?
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We deploy our trains to provide the maximum seating possible for customers. Many of our trains travel very long distances so will be quiet at parts of their journey and very busy at others, especially if they are being used by short-distance commuters.
Date Added:
05/11/2009 18:14:33
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why do passengers have to cram in next to a buffet trolley no one can use as it is standing room only
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In the last year we have added over 4000 more seats to our fleet of trains to reduce problems of crowding. Some services at peak times will invariably be very busy and our onboard teams do encourage people to use the available seating throughout the train instead of standing in vestibules.
Date Added:
05/11/2009 18:12:23
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scrolling reserved signs cause hold ups as people wait until they scroll causing others behind them to queue. shorter messages would solve this.
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We are aware that some customers can be confused by the messages on the electronic reservation system and are looking at possible changes to this system to make these more customer friendly.
Date Added:
31/10/2009 08:51:04
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does crosscountry have any plans to bring first class at seat catering to edinburgh?
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Not at the moment, although the current 'Service at Seat' should come through the whole train so refreshments can be provided to all customers. We constantly review where we are able to provide an at-seat service for both Standard and First Class customers and deploy our resources accordingly.
Date Added:
22/10/2009 16:56:27
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cold drinks should be cold at the time they are served. you may have removed the fridges, but could you not use a cool-box or an ice-bath?
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We always plan to provide customers with cold drinks. Our trains all have fridges, although we cannot guarantee the stock will arrive suitably chilled.
Date Added:
02/10/2009 16:07:14
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you really need to turn down the train tannoy systems. it may be for deaf people but im going to be deaf soon if this continues.
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We aim to provide a pleasant and enjoyable on-board experience for our customers with clear and useful announcements. The on-board announcement systems are set to levels that should be clear and comfortable for our customers.
Date Added:
11/09/2009 18:08:41
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east midlands service norwich to liverpool l street is rubbish and overcrowded it would be a lot better if a company like u ran it
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Thank you. It is good to hear that the level of service we provide is recognised and appreciated. Detailed feedback about East Midland Trains services should be directed to them.
Date Added:
08/09/2009 21:23:44
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can you please tell me what are doing about the vandalism at nuneaton since this continues to be an ongoing issue which is seriously affecting my commute?
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Vandalism is a serious issue for the rail industry and we aim to provide a safe and clean environment on our trains and at stations. We want you to enjoy your journey with us and we work hard with our industry partners to ensure that environment our customers encounter throughout their journey is as pleasant and enjoyable as possible. For example we have worked with Network Rail on the 'No Messin' campaign which aims to combat trespass and vandalism on the railway.
Date Added:
07/09/2009 18:36:39
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we are worried about the current deliberations re. the yh rus.
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The rail industry is looking at the overall Route Utilisation Strategy (RUS) process for the long term development of the national network. The RUS process is managed by Network Rail as the custodians of the nations rail infrastructure. Any queries regarding the RUS should be directed to Network Rail.
Date Added:
05/06/2009 17:54:28
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thanks to the train manager today after we hit a cow near doncaster. he kept us informed, was professional and calm after this extraordinary event.
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Thank you for this feedback, unfortunately sometimes these incidents do happen, but our train crew are well placed to deal with such events. We are pleased to hear that you found the Train Manager helpful.
Date Added:
11/05/2009 13:45:21
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please improve the trolley service onboard. your website says its better than the old shops. at the moment this is far from true.
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Thank you for your feedback regarding the at-seat service. The service is a new development for CrossCountry and over the next few months we are seeking to improve the range of products we are able to offer to customers. This will include improved hot drinks and a range of products appropriate to the time of day, for example croissants and coffee in the morning. Customer feedback about products really helps us understand what to offer.
Date Added:
22/03/2009 11:23:45
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the train manager on the 0844 from bristol to plymouth was fantastic- polite and considerate to everyone, efficient and above all good humoured.
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Thank you for this feedback, customer service is at the heart of CrossCountry and we will make sure we pass on this positive feedback to the member of staff concerned.
Date Added:
17/02/2009 15:20:35
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i am very unhappy with the lack of space on the train i use weekly. i get the train from bristol parkway to derby, it is far too crowded!
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We are making changes to all our trains to add in more seats. Our Train Managers monitor the capacity on trains and feed in to our fares and ticketing system to help us manage demand. We have also introduced five refurbished High Speed Trains to ease the congestion on busy routes at peak times; each HST has 542 seats - more than a jumbo jet!
Date Added:
06/02/2009 14:50:32
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start a blog!
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We are keen to communicate with customers using their preferred communication channel. We know that our customers use social networking sites and we are considering social media options.
Date Added:
22/01/2009 21:10:55
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consider: coach d in new virgin voyagers. the luggage space is excellent.
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Thank you for your feedback, the entire CrossCountry fleet has been refurbished to give 25 per cent extra luggage space and a secure storage area for bicycles.
Date Added:
22/01/2009 13:55:47