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Lost property

If you think you may have left something on a CrossCountry train, please get in touch and we’ll do all we can to help.

Please call our Customer Relations Team or send an email telling them as many details as possible about the item, which train you were on and where the item might be on the train.

If you left the item at a station, our team can give you contact details of the relevant station operating company.

Customer Relations Team

  • Call: 08447 369 123
  • Email:
  • Opening hours: Monday to Friday, 0830 - 2000. Saturday, 0900 - 1600
    (On Christmas Eve lines are open 08.00 - 18.00. Lines are closed on Christmas Day and Boxing Day.)

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    *
    Children under 5 travel free
    **
    Railcards must be carried on the journey with your tickets

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