Privacy

We are committed to protecting your privacy. We will collect and use information supplied by you (including when you register, contact us, complete transactions or respond to surveys) to improve our services and personalise your experience when you visit this website. We may also use it to tell you about changes in our services or about features we think you may find interesting. Where you have given relevant consent, we will use your details to tell you about our services or share your details with selected third parties who to tell you about their goods and services. If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data or send an email to customer.relations@crosscountrytrains.co.uk

(Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff outside the EEA who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.)

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee its security and any transmission to us is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. Once you close your browser, the cookie simply terminates. We use cookies so that we can personalise your experience of this website. If you set up your browser to reject the cookie, you may still use this website. Some of our business partners use cookies on our site (for example, advertisers). We have no access to or control over these cookies.