Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
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Network Rail's new and improved Birmingham New Street station is now open.
Covered by a giant atrium allowing natural light throughout, the new concourse will be three and a half times bigger, providing more space for the 170,000 passengers who use the station every day. It will have all the facilities you would expect including waiting areas and shops.
All 12 refurbished platforms will be clearer with more space and will be easily accessible via 15 new customer lifts, 36 new escalators and numerous staircases.
If you are travelling to or from Birmingham New Street, or making a connection there, please familiarise yourself with the new layout and entrances and allow a little more time than usual when passing through. Automatic ticket gates will be in operation so please have your ticket ready when entering and exiting the station.
The redeveloped shopping centre above, aptly named Grand Central, will include a flagship John Lewis store - the biggest outside London, plus a great selection of high street retailers and restaurants.
Take a look at this video showing a fly through of Birmingham New Street station once complete. It will help you to understand the layout before you visit for the first time.