East Tilbury Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:15 to 13:35
    Saturday - 06:15 to 15:40
    Sunday - 09:15 to 16:30
  • Booking Office Counter

    Customer Service Staff

  • Helpline YES Yes
  • Helpline Contact Details

    03457 44 44 22

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Outside station entrance

  • Step Free Access

    Step free access is available from street level to both platforms.

    Passengers wishing to transfer between platforms should use the station exit, cross the level crossing and re-enter the station.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/ETL.pdf)

• Cycle Storage

  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces No

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Free c2c Wi-Fi (http://www.c2c-online.co.uk/travel-information/free-wifi/)

• Restrooms

  • Toilets No
  • Baby Change No
  • Toilets Note

    The National key toilets are located on Platform 2; these toilets are operated by a RADAR key.

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area No
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 03457 44 44 22
    
    Operator Name: Operated by c2c
  • Lost Property: URL https://www.c2c-online.co.uk/help-feedback/lost-property/
  • Customer Service Note Monday - Friday, 08:00 - 20:00Saturday - Sunday, 09:00 - 16:00 Bank Holidays, 09:00 - 16:00 Closed Christmas Day and Boxing Day 0345 744 4422 (option 3, followed by option 3) [email protected] class=Apple-tab-span white-space: pre;
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Note Except Christmas Day and Boxing Day
  • Lost Property Number 03457 44 44 22
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 06:15 to 10:45
    Saturday - 07:30 to 13:15
    Sunday

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Platform 1 
  • Penalty Fares CC
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

• Taxi Information

  • Availability YES Yes
  • Note No 

• Local Taxis

  East Tilbury: Rail Station has neither a taxi rank nor a cab office. Consider using the following alternative stations:

• Other transportation

  • Rail Replacement Services

    c2c Rail Replacement down Princess Margaret Road, south of the Station and level crossing:

    • Buses toward Grays at the stop adjacent to Gobions Park (W3W ///rapid.froth.entertainer)
    • Buses toward Pitsea/Southend at the stop near No. 245/247 (W3W ///media.chain.glass)