Hackney Downs Train Station

• Accessibility

  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 06:20 to 20:00
    Saturday - 06:20 to 20:00
    Sunday - 08:20 to 15:30
  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    There are steps to all platforms. Step-free is access only available on southbound (Platform 1) only This is only possible via the Hackney Walkway and exiting at Hackney Central. Please ensure the Hackney Walkway lift is operational

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note London buses operate from outside the station

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Alongside station entrance

  • Sheltered No
  • Spaces 32
  • Type
    Stands
    Racks

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hackney Downs station (http://btwifi.com/find)
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 0343 222 1234
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0343 222 1234
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 07:30 to 10:00

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Tickets can be collected onto Greater Anglia smartcards at this station.

• Local Taxis

  Hackney Downs: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:

  Station	Phone 020 8986 9666
  Highland	Phone 020 8533 6296
  Ambassador	Phone 020 3000 7665

• Other transportation

  • Rail Replacement Services

    Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford

    Use Bus stop D in Amhurst Road for southbound services to Liverpool Street