London Waterloo East Train Station
Address
London Waterloo East station
Sandell Street
London
SE1 8NH
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Waiting Room
- Station Buffet
- Toilets
- Baby Change
- Telephones
- Shops
Station overview
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Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down No
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Accessible Taxis
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
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Accesible Ticket Machine
On overbridge from Waterloo Main station
- Customer Help Point On platforms and overbridge
- Helpline No
-
Helpline Contact Details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helpline Contact URL https://www.nationalrail.co.uk/
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Helpline Open Note
*Helpline closed on Christmas Day
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National Key Toilets
Platforms B and C - Available during staffing hours. This toilet is stoma friendly
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Step Free Access
This is a category B1 station. Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/WAE.pdf)
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Cycle Storage
- Availability No
- Closed Circuit TV No
- Sheltered No
- Spaces No
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around London Waterloo East station (http://btopenzone.hotspot-directory.com)
- Telephone: Usage Type Cards And Coins
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
Platform B and C - Available during staffing hours
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Station Information
- ATM No
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room YES Yes
-
Lost Property
Phone number: 0345 322 7021
Operator Name: Southeastern Customer Services - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note 0345 322 7021
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0345 322 7021
- Staffing Level YES Yes
-
Subway/transit
- Metro: Availability No
-
Ticketing Services & Information
- Oyster Pre-Pay YES Yes
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On way in to access trains
- Penalty Fares SE
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Smartcard Notes
Smartcard Issued: No
Smartcard Validator: YesSeasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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Local Taxis
London Waterloo East: Rail Station does not have a taxi rank. Advance booking of cabs is essential. Consider using the following operators:
Euro Mobile Phone 020 7633 9898 Minicab Phone 020 7620 1599 Cabs Near Me Phone 020 8552 4524
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Other transportation
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Rail Replacement Services
Bus alighting point in Sandell Street.
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Rail Replacement Services
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
