New Cross Train Station
Address
New Cross station
Amersham Vale
off New Cross Road
New Cross
Greater London
SE14 6LD
Ticket office opening hours:
Monday - Friday - 06:45 to 19:15
Saturday - 06:10 to 20:00
Sunday - 08:30 to 20:00
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Station Buffet
- Toilets
- Baby Change
- Telephones
- Atm Machine
- Shops
Station overview
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate 1
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
Monday - Friday - 06:10 to 00:20
Saturday - 06:10 to 00:20
Sunday - 06:10 to 00:20 -
Accessible Taxis
Accessible taxis are available to book
-
Accesible Ticket Machine
station forecourt/ booking hall
-
Booking Office Counter
Counters can be raised or lowered to suit all customers
- Customer Help Point On platform
- Helpline
-
Helpline Contact Details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Helpline Open Note
*Helpline closed on Christmas Day
-
National Key Toilets
Platform c- Available during staffing hours. This toilet is stoma friendly.
-
Step Free Access
This is a category B1 station. Step free access from entrance direct to platforms C and D. Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/NWX.pdf)
-
Cycle Storage
- Availability 1
- Closed Circuit TV No
-
Location
on platform c
-
Note
You may leave your cycle in the rack provided however you do so at your own risk.
- Sheltered YES Yes
- Spaces 22
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around New Cross station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
Platform C- Available during staffing hours
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property 1
- Post Box No
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room
-
Lost Property
Phone number: 0345 322 7021
Operator Name: Southeastern Customer Services - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note 0345 322 7021
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0345 322 7021
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:45 to 19:15
Saturday - 06:10 to 20:00
Sunday - 08:30 to 20:00
-
Ticket Office Hours
Monday - Friday - 06:45 to 19:15
-
Ticketing Services & Information
- Oyster Pre-Pay YES Yes
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On way in to access trains
- Penalty Fares SE
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: YesSeasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
-
Local Taxis
New Cross: Rail Station does not have a taxi rank or a cab office and cabs cannot safely wait. Taxis for hire often pass on the adjacent New Cross Road and there is a taxi rank on Amersham Vale. Or you can book a cab on arrival with:
Dial-a-cab Phone 020 7908 0207
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Other transportation
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Rail Replacement Services
Bus stop V on New Cross Road (what 3 words: straw.bound.scales).
-
Rail Replacement Services
Direct CrossCountry Routes
Get live information on direct CrossCountry routes.
