Prestatyn Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Accesible Ticket Machine

    The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.

  • Customer Help Point Ticket office for advice only
  • Helpline YES Yes
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities RHL
  • Step Free Access

    Category A.

    Step free access to both platforms via a footbridge with ramps and a lift.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

    Help Points available - Location: Alongside lift doors at both platforms and bridge level

    Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note The nearest bus stops are located on the High Street. Buy a Prestatyn PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info (http://www.PlusBus.info/)

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    The six Sheffield Stands providing for space for 12 bicycles, are located on the station platform west of the station building.

  • Note

    6 stands providing a total of 12 spaces on the platform, west of the station building

  • Sheltered No
  • Spaces 12
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Prestatyn station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Phone number: 03333211202
    
    Address:
    LL19 7ER
    
    Operator Name: Denbighshire County Council
    Name: Station Car Park
    Spaces: 36
    Free: true
    Number Accessible Spaces: 2
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - Open 24 hours
    Url: https://www.nationalrail.co.uk/

• Restrooms

  • Toilets No
  • Baby Change No

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: a href="https://tfw.missingx.com/" Transport for Wales/a
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 07:30 to 15:45
    Saturday - 08:45 to 17:00
    Sunday - 09:10 to 16:40

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares AW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

    Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.

• Taxi Information

  • Availability YES Yes
  • Note Taxi office located outside the station.

• Local Taxis

  Prestatyn: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  Roberts	Phone 01745 853746
  Dianes	Phone 01745 855536
  Mikes	Phone 01745 888237

• Other transportation

  • Rail Replacement Services

    The rail replacement bus stop is a local bus stop on Bastion Road.