Southend Victoria Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accessible Taxis

    Taxi rank at front of station

  • Customer Help Point Help points available on platforms 1 and 2
  • Helpline YES Yes
  • Helpline Contact Details

    0800 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    08:00 - 20:00

    
    
  • Impared Access Ticket Gate

    Southend Victoria station has Secure Station Acreditation

  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the ticket office.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance is provided by station staff during the hours of train service operation. Booking is recommended

• Airport

  • Availability YES Yes
  • Note Bus services to Southend Airport

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note First and Arriva operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) and www.arrivabus.co.uk (http://www.arrivabus.co.uk/) Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info (http://www.plusbus.info/) Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV No
  • Cycle Hire: Note http://www.bikeandgo.co.uk/ Only 3.80 per 24 hours (10 Bike & Go bicycles) Live
  • Location

    Beside station building in secure compound

  • Note

    86 Sheffield Stand spaces

  • Sheltered YES Yes
  • Spaces 62
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Southend Victoria station (http://btwifi.com/find)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Email: [email protected]
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 14
    Charges:
    Off-peak: £6.50
    Daily: £6.50
    Saturday: £3.25
    Sunday: £3.25
    
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - Open 24 hours
    Saturday - Open 24 hours
    Sunday - Open 24 hours
    Url: http://www.ncp.co.uk

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1

• Station Information

  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 05:30 to 22:00
    Saturday - 06:30 to 21:00
    Sunday - 06:40 to 22:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Local Taxis

  Southend Victoria: Rail Station is served by a taxi rank or a cab office. Check availability before travelling, and pre-book if necessary. Consider using the following local operators:

  AC Radio	Phone 01702 334455
  Abba	Phone 01268 771666
  Andrews	Phone 01702 200200

• Other transportation

  • Cycle Hire YES Yes
  • Rail Replacement Services

    Replacement transport stop on station forecourt