Surrey Quays Train Station

• Accessibility

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 05:34 to 00:48
    Saturday - open 24h
    Sunday - open 24h
  • Customer Help Point In booking hall and on platforms
  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Booking Hall only. This station is not a step free station

    Information on how London Overground is improving accessibility can be found at https://tfl.gov.uk/modes/london-overground/improving-london-overground

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station

• Airport

  • Availability YES Yes
  • Note Connections at Shadwell via Docklands Light Railway to/from London City Airport

• Baggage Services

  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Station entrance

  • Sheltered No
  • Spaces 5
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services

  • Post Box: Note

    Post Office located nearby

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Restrooms

  • Toilets No
  • Baby Change No

• Station Seating Areas

  • Seated Area: Note

    Seats on both platforms

• Station Information

  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0845 330 9882
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 0845 330 9882
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability YES Yes
  • Metro: Note Nearest London Underground station is at Canada Water, one stop to the north.

• Ticketing Hours

  • Ticket Office Hours Monday - Friday - 07:00 to 10:00

• Ticketing Services & Information

  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LO
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

• Local Taxis

  Surrey Quays: Rail Station does not have a taxi rank or a minicab office. Advance booking of cabs is essential. Consider using the following operators:

  Quayside	Phone 020 7237 5555
  Star	Phone 020 7231 1234

• Other transportation

  • Rail Replacement Services

    Use bus stop H in Deal Porters Way for southbound services to New Cross/New Cross Gate (Service X)

    Use bus stop S in Rotherhithe Old Road for northbound services to Dalston Junction/Dalston Kingsland (Service X)

    Use bus stop S in Rotherhithe Old Road for southbound services to Clapham Junction (Service M)